Smart City

A smart city is a municipality that uses information and communication technologies to increase operational efficiency, share information with the public and improve both the quality of government services and citizen welfare.

  • Smart Lighting

    Smart Lighting

    Controlling lights with your voice used to be something only a god could do, but these days we have smart lighting systems to make any of us feel all-powerful.

    Having a smart home isn't just about clever appliances or smartphone-controlled heating, you can also get clever lights too and that doesn't just mean smartphone control, it means all sorts of great features.

    You switch lights on or off every day and they can play an essential part in creating an ambience in a room. Some smart lighting solutions enable you to recreate the colors within a particular image, while other solutions just mean you don't need to get up off the sofa to turn the lights off.

  • Citizen Relationship

    Citizen Relationship

    Citizen relationship management(CRM) is a growing effort at all levels of government to respond quickly, succinctly and accurately to citizen requests or inquiries for answers to questions and general information about policies, practices, and procedures. This term takes CRM as its abbreviation and is a deliberate play on the more common expansion of that abbreviation, customer relationship management. Ultimately, the goal of both CRMs is to foster closer, more effective and efficient working relationships, to better anticipate and meet customer/citizen needs and to develop a more detailed working understanding of what customers/citizens want, expect, and need from those who serve them.

  • Energy/Water/Waste


    By the year 2050, the United Nations predicts global population will have risen to an astounding 9.8 billion people. While our population surges, a dramatic relocation is occurring, drawing individuals from rural areas to urban hubs. The drivers of this migration—economic opportunity and quality of life—will bring an estimated 70% of the global population to cities by the time we reach 10 billion human beings, according to the Population Reference Bureau. This means literally millions more people inhabiting the same cities we live in today; where networks like energy, transportation, and water treatment and distribution are already stressed. We can also expect the emergence of an expanded global middle-class, set to deservedly become prosperous consumers. To support this kind of population density, cities around the globe are going to require major improvements to infrastructure and efficiencies.

    Smart water” is one of six components that define a smart city; the others include energy, mobility, buildings, public services and integration. The goal of these efforts is to make the city more sustainable and efficient, according to Water World, and effectively improve quality of life. Smart water generally refers to a holistic approach to managing this priceless resource, and the infrastructure systems surrounding its sourcing, treatment and delivery. As we update and invest in our water infrastructure with more internet-enabled tools, and a wealth of data becomes available, it is vital that these networks communicate with one another. This will allow for not only the measurement of important indexes such as reservoir and groundwater supply, and triage of infrastructure updates, but will improve efficiencies across water-related disciplines. As an example, Water World cites predictive capabilities of flood mapping when looking at historical flood data paired with real-time and predicted weather and precipitation data.

    Luckily, the cost of these technologies is set to rapidly decline in the coming years, making smart solutions more feasible and powerful than ever before. Frankly, if we do not steadily move in the direction of smarter and more efficient cities, we won’t be able to handle the overload of people that is inevitably coming in the near future.

  • Traffic Management (Adaptive Signal Control)

    Traffic Management (Adaptive Signal Control)

    Traffic signal control plays a crucial role in traffic management and operation practice. In the past decade, adaptive signal control systems have shown the abilities to improve the effectiveness of the transportation system in many aspects.

    This paper proposes an adaptive signal control system in the context of group-based phasing techniques. The adaptive signal control system is modeled as a multi-agent system capable of acquiring knowledge on-line based on the perceived traffic states and the feedback from the external environment. Reinforcement learning is applied as the learning algorithm resulting in intelligent timing decisions.

    Feature-based function approximation method is incorporated into the reinforcement learning framework for the purpose of improving learning efficiency as well as the quality of signal timing decisions. The assessment of such a learning-based signal control system is carried out by using an open-source microscopic traffic simulation software, SUMO. A benchmarking system, the optimized group-based vehicle actuated signal control system, is compared with the learning-based signal control systems regarding mobility efficiency. The simulation results show that the proposed adaptive group-based signal control system has the potential to improve the mobility efficiency regardless of the settings of traffic demands.

  • Governance, Risk & Compliance

    Governance, Risk & Compliance

    We will manage the integrity of Governance, Risk, and Compliance (GRC) Platform and play an important part in shaping the future of the GRC systems and business processes. We are primarily responsible for planning, configuration, testing and release management for GRC system as part of the IT and Third Party Risk Management Group.



    • Responsible for planning, designing, integration, developing and supporting configuration web-based workflow applications and related backend systems as needed to support GRC system.
    • Responsible for the documentation and analysis of the GRC system and data architecture to assess the impact of system changes on other downstream functions within the GRC and interfaces.
    • Manage prioritization of GRC production and development activities, including level of effort estimates, identifying dependencies, and maintaining schedule of enhancements.
    • Assess the existing system and identify opportunities to optimize the capabilities of the system to strengthen risk management programs, working with GRC stakeholders.
    • Manage GRC operational support, including troubleshooting issues, and report and data request support.
    • Work with business analysts, project managers, and key users to further define requirements specifications, indicate areas of system impact, and continuous communication of project status and needs.

    Provide technical mentoring to other team members.

  • City Planning & Operations

    City Planning & Operations

    Cities and regional governments face the dual challenges of providing improved services to citizens and businesses while reducing the burden on citizens and businesses. Cities must ensure tax revenue is collected fairly and consistently. In addition, cities must ensure that services are provided to citizens with the least disruption to their daily lives. In the austere economic times facing many cities today, it is also crucial for agencies to reduce their internal operating costs.

    The City Planning and Operations is designed to help cities reduce their costs by streamlining operations and planning processes. The current capabilities of City Planning and Operations help cities identify sources of missed revenue that cities can collect to improve their income and optimize their permit decision processes to reduce costs and improve the success of city planning and events. The capability to reduce the cost of infrastructure planning and execution. The infrastructure planners from across city departments can work together to achieve the following benefits:

    • Understand the current health of infrastructure assets such as roads, water pipes, and sewer pipes
    • Help predict future performance of assets by evaluating past performance and utilization
    • Identify projects from across the city and across departments that are necessary to achieve city goals
    • Help reduce project execution costs by combining projects across departments to reduce the number of times that roads are torn up
    • Help reduce project planning costs through rapid analysis of potential plans
    • Help maximize funding for infrastructure projects by ensuring all sources of funding are optimally used
    • Help ensure compliance with legal requirements by applying flexible constraints to the project prioritization

    Whether a city is growing rapidly or struggling with budgetary restrictions, or both, the City Planning and Operation solution helps city governments optimize their business and citizen services.

  • Smart Homes

    Mention the phrase “Smart Home” or “Home Automation” and immediately visions of the Jetsons start to swirl. Although we may not have flying cars and a conveyor belt to get us dressed in the morning, home technology has definitely come a long way. What’s even better is that home automation has grown and evolved to focus more on providing comfort and convenience instead of glitz and glamour. Today, much of the available technology for your home is rooted in making your life easier and adding a level of safety.

    The most daunting task of Home Automation many homeowners face is where to begin. Strolling down the aisle of your local home center would lead you to believe that turning your house into a Smart Home is an easy DIY project. However, the little secret many manufacturers try to hide is that it isn’t always that simple.  An in-depth explanation of why these so-called “plug n’ play” devices fail to amaze would be quite boring.  In a nutshell, the vast majority of smart devices sitting on the shelves of stores have two obstacles for the average homeowner to overcome.  First, all of these gadgets require excellent internet connectivity and wifi. Second, many of them use a proprietary program language, making them extremely difficult to work seamlessly with other devices you may own or want to purchase.

  • smart Parkings

    smart Parkings

    Around the world, thousands of businesses and public authorities that offer car-parking facilities are constantly striving to improve quality, convenience and choice.

    The number of vehicles on the road is rapidly outpacing the supply of available parking spots. Parking has become a widespread issue in urban development. This problem can be mitigated by introduction of smart parking. Smart parking aims to help individually match drivers to parking spots, improve parking space utilization, reduce management cots, and alleviate traffic congestion.


    However, the existing smart parking applications still possess a number of connectivity issues. Street parking spot information cannot be easily and efficiently collected and transmitted to the management platform. A large number of parking lots exist as information silos, and their parking spot information cannot be shared. Existing magnetic vehicle detectors deployed for street parking use short-range wireless technologies. This requires the addition of trucking gateways, which makes street parking hard to construct and maintain and impedes the large-scale promotion of smart parking. Moreover, isolated parking data cannot be connected to a unified urban parking management platform.

  • Smart Buildings

    The Internet of Things (IoT) is finding its way into commercial buildings, and this brings up questions regarding data ownership, possible use cases, and data transfer. What benefits do smart building projects offer? What are the advantages of collecting building data in the cloud? And who actually owns the data?

    There are numerous application areas, and they vary from one customer to the next. The most common use cases within smart buildings projects are equipment monitoring and space management:

    One question that participants raised targeted the difference between the space management and room booking services. The space management service gives building managers information on how and when rooms in their commercial buildings are being used. They can use this information, for instance, to optimize cleaning intervals and take better advantage of unused space. The room booking functionality draws on this data.

    One possible application area is an app that lets office staff find out quickly and easily how a building’s meeting rooms are allocated, with live data showing whether reserved rooms are actually in use or are already available due to a meeting has ended early. This information also enables staff to book rooms at short notice, allowing for more efficient use of space.

    Data generated by sensors, devices, and building technology is either encrypted and transmitted to the cloud via a gateway or if the building equipment is connected to the internet, transmitted directly.

    As to who owns the data, the answer is more complicated. Along with data and privacy protection, this issue is currently shaping the public discourse surrounding the IoT. Particularly, when third-party providers are involved and data is exchanged among them. In our projects, data protection and a transparent process are top priorities. As an example: when we implement a smart building project, the person who generates the data retains ownership of that data. This could be, for instance, a customer or the person who books a service. Of course, user consent must always be obtained. Since this can’t be considered a universal answer to the question of data ownership, uniform regulations will have to be established soon.

  • Field Force Management

    Field Force Management

    Field Service Management (FSM), also known as Field Force Automation (FFA), is an attempt to optimize processes and information needed by companies who send technicians or staff "into the field" (or out of the office.) Optimization is difficult, since it involves intelligent scheduling and dispatching of multiple technicians to different locations daily, while minimizing cost and maintaining good customer service. 

    Field Force Management (FFM) focuses on accurate and reliable communication towards the field force using an appropriate means of communication, such as browser-based Web UIs, on-device client software, SMS/MMS messaging, IVR and other. Managing field force using one or even several of these "channels" includes both, delivery of work requests to field as well as status updates and data reported back from the field. FFM may act as a field-communication subsystem from FSM point of view, however it may be also applicable as a standalone application or in other contexts.

    The term "Field Work" in the context of FFM TC work refers to unit of work that is expected to be conducted by individual (or group of closely co-operating individuals) without need for strong supervisory guidance at each step. Specification of such unit of work contains sufficient amount of information necessary for accomplishing expected activity in self-guided way, within expected time window and resulting into desired outcome. Such a task may be completely independent of other activities, or be part of a larger project where number of activities are planned for and scheduled in relation to each other.

    Additionally, field work is not limited to particular industry segment or activity type. For example, field works in telecom, utility, facility maintenance, community services, construction, and others would be valid subject for FFM TC effort, as well as certain types of activities regardless of business segment (e.g. sales or field surveys).


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